Custom Licensing can be challenging because, by law, the copyright holders maintain total control of their works. This means they can set any price, take all the time they want, and reject the license altogether. For this reason, it is important to temper expectations. Many factors affect their response including budget, use, and even the current workload of the copyright holder’s processing department. For this reason, we do not guarantee licensure in whole or in part for any custom request, and we also do not guarantee timing or even that you will get a response from the copyright holder. This forfeiture of guarantee extends to cases of both Custom Assistance and Custom Handling. Any fees paid for Custom Licensing are non-refundable, as described in our refund policy.